import Tabs from '@theme/Tabs'; import TabItem from '@theme/TabItem';

Principle

When a host or a service presents an incident and this incident is confirmed, the notification process is triggered, it can generate a notification sent to a contact. If the problem persists and depending on the configuration produced (resend a notification at regular time intervals, escalation of notification, etc.), it is possible that other alerts are send.

The acknowledgment of an incident can be used to stop the notification process (sending of notifications) until the host or the service recovers its nominal status.

Example of use:

A service is charged with checking the health of the hard disks in a disc array. A hard disk goes down on a disk array, a notification is sent. The monitoring operator acknowledges the service specifying that a team is in the process of dealing with the problem. Notifications are no longer sent. The service will return to its nominal state after a change of disk.

The acknowledgment of an incident signifies the taking into account of the problem by a user of the monitoring (and not the correction of the incident which can only be effective when the check returns to its nominal state).

Practice

To acknowledge an incident, there are several solutions:

Disacknowledging resources

To delete the acknowledgment of an incident on an object: