The service mapping capabilities in Sipmon relies on the Sipmon Business Activity Monitoring (BAM) extension.

Sipmon BAM is a Sipmon extension that requires a valid license. To purchase one and retrieve the necessary repositories, contact Sipmon.

Sipmon Business Activity Monitoring (BAM) helps ITSM and business operation teams gain a common perspective to align IT with business. Based on ITIL practices, it measures real-time IT operating vitals from Sipmon-monitored data to show crucial correlations to service performance. Prioritizing and proactively managing IT operations and service delivery for required SLA becomes easier. Sipmon BAM contributes to show that IT counts for business operations.

Sipmon BAM uses an advanced Business Activities (BA) calculation engine based on Key Performance Indicators.

The graphical representation of the data appears in real time on a console that is dedicated to monitoring IT activities.

This documentation is meant to assist you in rolling out business activities and making best use of the real-time and reporting data in Sipmon BAM.

Definitions :

• BA: Business Activity
• BV: Business View: the displayed business activity
• KPI: Key Performance Indicator: the weighted indicator considered in the BA calculation.