Sipmon Documentation

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How can I obtain a license? ​

  • You can request your token for the free IT-100 edition on our website.
  • If you have purchased a license, request your license files from our support team.

Types of licenses ​

According to your Sipmon edition, your license can be:

  • online: uses a token. Your Sipmon platform must be connected to the internet.
  • offline: uses one or several license files

Which modules require a license? ​

The following modules need to be installed separately and require a valid license.

Viewing license-based modules ​

Go to Administration > Extensions > Manager. All modules currently installed on your platform have a green button with a white tick mark in it. Modules that require a license have a colored banner at the bottom (red if you have no valid license, green if you have one).

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Adding a license to your Sipmon platform ​

Free IT-100 license ​

See chapter Set up your free IT-100 solution.

Troubleshooting licenses ​

"No valid file uploaded" ​

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Check the contents of the following directory:

shell
ls -lah /etc/Sipmon/license.d/

If the directory already contains licences with rights that are not apache/apache, delete them or change their rights so that they can be overwritten by the new licenses:

shell
chown apache:apache /etc/Sipmon/license.d/*
chmod 640 /etc/Sipmon/license.d/*

"Your EPP license is not valid" ​

  • Check that the fingerprint of the central server (on page Administration > Extensions > Manager) matches the fingerprint in the license.

    shell
    less /etc/Sipmon/license.d/epp.license

  • Check that you do not have more hosts than your license allows. Use the following command:

    sql
    SELECT COUNT(*) FROM Sipmon.host WHERE host_register='1';