Monitoring Management

When a host or service presents an incident and this incident is confirmed, the notification process is triggered. This can generate a notification to be sent to a contact. If the problem persists, and depending on the configuration, a notification could be resent at regular time intervals.

• Furthermore, the escalation of notifications will be taken care of. Both SMS and email notifications can be generated.

Acknowledging a Problem

The acknowledgment of an incident can be used to stop the notification process (i.e., sending notifications) until the host or service recovers its normal status or corrective action is taken.

To acknowledge an incident, there are two ways:

• Navigate from real-time monitoring to Monitoring → Status Details → Hosts (or Services).
• Once there, select the object(s) you wish to acknowledge. Then, under More actions, click on Hosts: Acknowledge or Services: Acknowledge, which will bring up the acknowledgment window.

Figure 1: The following window appears

• Sticky Box: If checked, the acknowledgment will be maintained in case of a change of Not-OK status from DOWN to REACHABLE or WARNING to CRITICAL. Otherwise, the acknowledgment disappears and the notification process is reactivated.
• Notify Box: If checked, a notification is sent to the contacts linked to the object to warn that the incident on the resource has been acknowledged.
• Persistent Box: If checked, the acknowledgment will be maintained in the case of a restart of the scheduler. Otherwise, the acknowledgment disappears and the notification process is reactivated.
• Comment Field: This field is generally used to provide the reason for the acknowledgment; it is mandatory.
• Acknowledge services attached to hosts: If checked, all the services linked to the host will be acknowledged. This option will be visible only if a host is acknowledged.
• Force Active Check Box: If checked, a command will be sent to the scheduler to recheck the resource as soon as possible.

To delete the acknowledgment of an incident on an object:

• Go into the menu: Monitoring → Status Details → Hosts or Services.
• Select the objects you want to delete the acknowledgment.
• In the menu More actions, click on Hosts: Dis-acknowledge or on Services: Dis-acknowledge.

From the detailed sheet of an object

• From the detailed page of an object, click on the icon associated with the Acknowledged Field in the Options frame.
• This opens the acknowledgment page.